The operating field Customer Self Care (CSC) is a consequent enhancement of the Xionet portfolio towards a web-based self service platform for the end customer.

CSC enables a dialogue with the end customer via internet and mobile access paths like WAP (Wireless Application Protocol) or UMTS (Universal Mobile Telecommunications System). Thus, the spectrum of communication possibilities with the end customer is being extended by an efficient, easy-to-use platform.

Advantages like quick service, maximum information actuality and transparency supported by self-learning knowledge bases, cost free worldwide availability and 24-hour service are the basis of higher customer satisfaction and improved customer loyality. Moreover, costs decrease significantly when compared to services rendered by hotlines.

Xionet supports its clients by solving all tasks arising in the field Customer Self Care.